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MF 3581
MF 3581
Belper, Derbyshire
£22,000 to £28,000

Software - Scope and Delivery Account Manager

Belper, Derbyshire, parking on site

£22,000 - £28,000, company car or allowance and benefits

Our client is a market leader in the design of industry specific, software solutions.  They are a stable and profitable business that offer top quality service and solutions.

Our client has asked us to source a customer focussed software adviser who will work with customers, to fully identify their requirement and be the liaison for the customer and internal teams.  This role with be responsible for ensuring the right spec of software package or hosted software is developed, delivered and implemented.  The role will include liaising closely with customers, training and demonstration of the prototype and finished software solutions.

THE ROLE:

  • Support the implementation of new projects, specifically involving the gathering of customer requirements, documenting of the spec / scope project and delivery of post implementation customer care activities
  • Travel to meet with each client to discuss their software requirements
  • Generate a report, of the gathered information for the customer, sales and development teams
  • Overview the process of delivering the gathered requirements, ensuring that they meet the customer’s requirements
  • Perform site visits to demonstrate the produced configuration, ensuring all is to specification
  • Deliver training to the customer as required.
  • Provide delivery of post implementation customer care activities
  • Be the strong link for customer, development and implementation teams

EXPERIENCE/SKILLS PREFERRED

  • A strong understanding of software applications
  • Good software skills and database knowledge
  • Ideal candidates will have software development, testing, scoping, BA / Business Analyst or software support background
  • Software or technology qualifications would be an advantage
  • Microsoft application know-how
  • A strong communicator / people person and fact finder
  • Excellent verbal and written skills
  • Self-motivated team player with strong inter-personal skills
  • A Full/Clean Driving Licence 

Should you have the right experience and this role sound like a good next challenge for you, please email or call, we will be pleased to hear from you

MF 3581

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