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MF 3588
MF 3588
Belper, Derbyshire
£19,000 to £23,000

Software Support

Belper, Derbyshire, parking on site

Circa £19,000 to £23,000, negotiable depending upon experience

Our client is a highly successful specialist software developer.  Due to internal promotion, our client has asked us to source a support desk adviser, who will join the strong help-desk team to support their customers with all manner of first and second level questions focused around their software.

The role:

  • Provide software and customer support to all external customers
  • Provide first class customer service, offering prompt and efficient assistance
  • Take ownership of helpdesk tickets and provide updates as required
  • Provide immediate diagnosis or problem resolution, or obtain appropriate further details for internal escalation
  • Develop and implement customer specified reports as required

Suitable applicants:

  • Helpdesk / service desk experience, covering software
  • Excellent customer service and organisational skills
  • Experience using SQL server and/or SSRS report writing would be ideal
  • Ideally have a good knowledge of Microsoft products, services and operating systems
  • Experience of Java / Javascript applications would be a benefit

Should you have the right experience and this role sound like a good next challenge for you, please email or call, we will be pleased to hear from you

MF 3588

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