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MF 3635
MF 3635
Circa £20,000 to £23,000, negotiable depending upon experience.

Software Support

Belper, Derbyshire, parking on site.

Circa £20,000 to £23,000, negotiable depending upon experience.

Our client is a highly successful specialist software developer.  Due to internal promotion, our client has asked us to source a support service desk advisor, who will join the strong help desk team to support their customers with all manner of first and second level questions focussed around their hosted and cloud software.

The role:

  • Provide software customer support to all external customers via phone, email and ticketing system covering all internally developed products.
  • Provide first class customer service, offering prompt and efficient assistance.
  • Take ownership of help desk tickets and provide updates as required.
  • Provide immediate diagnosis or problem resolution, or obtain appropriate further details for internal escalation.
  • Develop and implement customer specified reports as required.
  • Provide process / product guidance using best practice information.

Suitable applicants:

  • Helpdesk / service desk / software support experience.
  • Excellent customer service and organisational skills.
  • Experience using SQL server and/or SSRS report writing would be ideal.
  • Ideally have a good knowledge of Microsoft products, services and operating systems.
  • Experience of Java / Javascript applications would be a benefit.
  • Will have strong interpersonal skills and the ability to listen and communicate effectively at all levels.
  • You will be organised and happy multitasking in a busy environment.

Should you have the right experience and this role sound like a good next challenge for you, please email or call, we will be pleased to hear from you.

MF 3635

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